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Privacy Policy for Tri-Mech Inc.


Tri-Mech Inc. ("we," "us," or "our") operates the website trimech.ca and provides HVAC, geothermal, plumbing, water treatment, sheet metal fabrication, and pressure washer sales and services to residential, commercial, and agricultural clients in Ontario. We are committed to maintaining the accuracy, confidentiality, and security of your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy regulations.


1. Information We Collect

We collect personal information necessary to deliver our services, respond to inquiry requests, and manage customer accounts. Depending on your interactions with us, this information may include:


  • Contact Information: Full name, physical service address, mailing address, primary phone number, and email address.
  • Service Details: Information regarding your heating, cooling, plumbing, or equipment requirements, property layout, equipment model history, and scheduling preferences.
  • Transaction & Billing Data: Payment details, invoice records, and service history necessary to fulfill orders and process accounts.
  • Website Usage Data: Automatically collected technical information such as IP address, browser type, device parameters, pages visited, and cookie data.

2. How We Use Your Information

Tri-Mech Inc. uses your personal information exclusively for legitimate business purposes related to providing and improving our services, including:


  • Scheduling service calls, consultations, maintenance appointments, and equipment installations.
  • Preparing estimates, quotes, and custom sheet metal or plumbing project proposals.
  • Processing invoices, payments, and maintaining billing records.
  • Communicating service updates, product warranties, maintenance reminders, or emergency service responses.
  • Improving website functionality, user experience, and internal service management.
  • Complying with legal, regulatory, and insurance requirements.

3. Consent

By providing us with your personal information through trimech.ca, phone inquiries, service requests, or direct communication, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.


  • Implied Consent: When you request an estimate or schedule a service call, consent is implied for us to process your information for those specific requested fulfillment purposes.
  • Express Consent: We will obtain explicit consent (opt-in) prior to sending promotional marketing emails or newsletters in accordance with Canada’s Anti-Spam Legislation (CASL).
  • Withdrawing Consent: You may withdraw your consent at any time, subject to legal or contractual requirements, by contacting us using the contact details provided below.

4. Disclosure of Personal Information

Tri-Mech Inc. does not sell, trade, or rent your personal information to third parties. We share information only under the following circumstances:


  • Service Providers & Subcontractors: Third-party technicians, equipment manufacturers, warranty administrators, or payment processing partners assisting us in fulfilling your service request, bound by strict confidentiality obligations.
  • Legal Obligations: When required or permitted by law, such as in response to a court order, subpoena, or regulatory audit.
  • Safety & Rights Protection: To protect the rights, property, or safety of Tri-Mech Inc., our staff, or our customers.

5. Cookies and Web Analytics

Our website (trimech.ca) may utilize standard cookies and web analytics to assess traffic patterns and optimize site navigation.


  • Cookies: Small text files placed on your browser or device to remember user settings and streamline page loading.
  • Managing Cookies: You can adjust your browser settings to block or delete cookies at any time. Disabling cookies will not prevent you from submitting inquiry forms or contacting us directly.

6. Safeguards and Data Retention

We employ physical, technical, and administrative measures appropriate to the sensitivity of personal information to guard against loss, theft, unauthorized access, copying, or modification.


  • Storage: Physical records are held in secured areas, and digital data is stored on access-restricted systems.
  • Retention: Personal data is retained only for as long as necessary to fulfill the operational purpose for which it was gathered, or to comply with applicable tax, legal, and accounting rules.

7. Access and Correction Rights

Under Canadian privacy law, you have the right to request access to the personal information Tri-Mech Inc. holds about you and to request corrections if any details are inaccurate or incomplete.


To exercise these rights, submit a written request to our team at the contact address listed below. We will respond to verified requests within 30 days.


8. Policy Updates

We reserve the right to update this Privacy Policy periodically to reflect changes in legal requirements or operational practices. Any changes will be posted directly to trimech.ca with a revised "Effective Date."


9. Contact Us

For questions, concerns, or access requests regarding this Privacy Policy or our handling of your personal information, please contact:


  • Company Name: Tri-Mech Inc.
  • Mailing Address: 7877 Wellington 8, Drayton, ON N0G 1P0, Canada
  • Phone: 519-638-2836
  • Website: www.trimech.ca

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